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- HP Community
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- Notebook Operating System and Recovery
- Re: HP Printer 3.2.1.2285 download/install error

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08-01-2023 12:40 PM
I tried this fix and did the long version, which took over 24 hours. It still didn't clear. I also did a deep check for malware and came up empty.
I hope someone comes up with a different solution.
I have only one HP printer installed. I've uninstalled and reinstalled it and even when uninstalled this problem persisted. Windows support claims this isn't theirs; HP support claims it isn't theirs.
08-08-2023 04:07 PM
Sorry, this didn't work for you. I literary juts uninstalled it in Windows and then ran the update and it installed with out a problem. then added the printer back. All this took less than a minute. Hope someone can help you. Maybe you can try to install it in safe mode, windows safe mode ? Have you tried that?
08-12-2023 10:28 AM
I followed many of the recommendations for this issue. Some/all might have been important steps, but this step using printui.exe /s and deleting the HP drivers was the FIX!!! Thank you. I had already deleted all folder locations (local files, program files, etc), even some registry locations, use CCleaner, and more. Nothing worked until I deleted drivers through the printui.exe /s method.