HP Product Refund Return Date

[danielb04]

Hi.

I requested a refund for my HP ENVY Laptop around 16 days ago. I recieved an email which said a date when my product would be picked up from my address would be emailed to me within 2 weeks. It has now been over 2 weeks, and I am yet to recieve any such pickup date. As usual, phone support was no help and gave me information I already knew while not updating me on the status of my refund at all, and the 'assistants' on the live chat service on Whatsapp most of the time left me waiting hours for a reply (sometimes I recieved no reply whatsoever, and had to start over again). I'm still no closer to an answer as to when I'll have my product picked up and when my refund will finally be processed. I would be highly grateful if anyone could give me any sort of information.

Thanks,

[Nirvana_95]

Hi @danielb04

Welcome to the HP Support Community. Thanks for bringing this to our notice. 

I understand where you’re coming from.  We are really sorry for the inconvenience caused.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

Thank you for visiting the HP Support Community. 

[danielb04]

Hi.

Thank you for your reply, I have sent all requested information.