HP Recovery failed / Stuck on OOBEEULA

[NicoleH1]

I’ve had my laptop for about 3 years now and it was working fine it just started to slow down and lag a bit, so I decided to back up my files to a usb and just do a full factory reset through HP recovery manager.

It went through the entire reset fine until it got to a screen that says ‘OOBEWELCOME’ and gave me no options except to try again or skip, but when I would try again it wouldn’t work and just went back to the same screen so I decided to skip; it then went to ‘OOBEREGION’ and did the exact same thing so I skipped.

Finally got to the network screen where it asks me to login to my WiFi, which I did successfully only to hit next and it goes to a page that says ‘OOBEEULA’ that’s comepletly blank and only gives the option to try again and this time I can’t skip and no matter how many times I hit try again it just keeps taking me back to this page.

I’ve tried shutting the computer down and restarting it, it just went back to the same screen. I’ve tried hitting Esc+F11 and just starting the recovery process over again just for it to go through the entire thing and get to the same point. It’s been doing this for the past 8 hours or so and I don’t know what else to do

[CherylG]

@NicoleH1

Have you run any hardware tests? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

If all hardware passes I really have no idea what is going on with Recovery or how to solve it. You could order Recovery Media from HP to boot from and restore it.Last item in the list of software/drivers:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-au000-notebook-pc-series-touch/10862...

OR-your Windows 10 license key is embedded in BIOS and you can reinstall Windows without HP Recovery Media. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5 if you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
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When the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing and you go through first few screens- choose Custom and select each partition and delete each (if you have more than one).Install on the unallocated space left from that process.Continue with installation.It should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

This will not include the original software from HP but most of it can be installed from your Support page.