HP STREAM 11

[just_curious17]

WILL NOT BOOT START MENU OR MWINDOWS SCREEN AFTER INTEL PLATFORM MANAGER UPDATE GET STOP CODE: PNP DETE TED FATAL ERROR

[just_curious17]

CAN SOMEONE PLZ HELP!

[Barachiel]

@just_curious17,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the computer is not booting up.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you tried any troubleshooting steps before you contacted us?

How long are you facing these issues?

Meanwhile Please try to perform a Microsoft push button recovery which might take the computer back to factory settings. Follow this link https://hp.care/2toQrBj for the steps. 🙂

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[just_curious17]

I have tried everyting i can possibly look up to try an fix this recovery disc, repair, restore, start up, re installing nothing is working

[DavidSMP]

@just_curious17,

I reviewed the post.It is great to hear from you again. Thanks for the response. You've amazingly well by displaying superb technical expertise and remarkable patience to try and resolve the issue. Kudos to you for that.:) As @Barachiel is out for the day, I am responding on his behalf.

• Please run complete extensive diagnostics on the computer from this link: https://hp.care/2Iew2nj first to eliminate hardware failures with it.
• Follow instructions from the section "Run the Extensive Test (2 hours or more)"

If diagnostics fail, please make a note of the failure code for the failed component and contact Hp phone support to get the Stream notebook serviced.

If diagnostics pass, then contact HP phone support to order USB recovery media for this computer.

• Then once you receive it, follow steps from this link: https://hp.care/2GFUBIG (HP PCs - Recovering your computer from a USB flash drive) to perform a system recovery on the machine.
• This will fix the issue. 
• Although the steps are for Windows 8, they are relevant for Windows 10 also.

This link: https://hp.care/2yFZFvC is a guided troubleshooter to perform a system recovery to factory settings.

This might help also.

Steps to contact HP phone support:

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[just_curious17]

I can not run Extensive Test I can Not even get on line at all the only way i have been able to get it to boot is in safe mode an cant access networking in safe mode

[DavidSMP]

@just_curious17,

Thanks for responding and for the update as well. 

You don't need to go online to run diagnostics:

Please perform these steps to the "T"

• Perform a hard reset on the notebook from this link: https://hp.care/2nwQ054
• Then run diagnostics from the steps mentioned in my previous post.
• Power down the unit. When you power it back up, immediately tap the key ESC gently several times.
• It takes you to the startup menu.
• Here Press the F2 key to launch the diagnostics page.
• Then perform the extensive diagnostics on the machine.
• If it passes, call HP support to order USB recovery media and reinstall Windows.
• This will fix the issue for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[just_curious17]

Thank u! I am starting that now says 4 hours 10 min1 Thank u for ur help will get back soon as possible

[DavidSMP]

@just_curious17,

This response is super quick. Please perform the steps and get back with the results.

I will keep a watch for your response.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[just_curious17]

Everything passed on the Extensive Test