05-04-2016 05:05 PM
Simple Pass fingerprint reader has stopped working. I used to be greeted by a flashing reader LED. That no nonger happens. Suggestions for restoring functionality, please.
Solved! Go to Solution.
05-05-2016 11:32 AM
Thank you for your query.
I grasp that you fingerprint reader was functioning fine but has suddenly stopped.
Did you make any software or hardware changes since it was working? Have you done all your Windows updates?
Do you have the latest validity sensor driver installed.The HP Support Assistant can assist you with that process. Here is a link to HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 8). The steps should be the same for Windows 10. Have you tried uninstalling and reinstalling the driver?
Looking forward to your update.
05-05-2016 05:31 PM
Thank you for both the quick reply and the suggestions.
The bottom line is that I re-installed the HP Support assistant, it called for a re-boot, and after the reboot, the LED on the fingerprint reader started flashing again. It recognized my fingerprint. I was then able to call-up apps by swiping my finger across the reader.
Here are the answers to the questions you asked:
"Did you make any software or hardware changes since it was working?" Not knowingly.
"Have you done all your Windows updates?" Yes, I accept auto-updating so that I don't miss any.
"Do you have the latest validity sensor driver installed." Not certain.
"The HP Support Assistant can assist you with that process." Apparently it did without me knowing about it. I both ran the existing support assistant and then launched the download. I now have the latest version.
" Have you tried uninstalling and reinstalling the driver?" Happily, it doesn't look like I need to.
Lets mark this inquiry closed with a successful outcome. The next cold boot will be the acid test. If there is a problem, Ill be back.
Thank you again.
05-09-2016 07:35 AM
Thank you for keeping me updated.
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