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Locked

‎03-18-2021 11:21 AM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 8.1 (64-bit)

When I turn on my computer I enter a four  digit code and that usually opens up my computer but today it did not, instead it generated another box to reconfirm the windows password with the option to put a new password and to confirm that password but it isn’t working and the message says the password cannot be confirmed.

1 REPLY 1

‎03-20-2021 01:00 PM

HP Recommended

Hey @ReShell 

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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