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‎10-03-2018 09:18 AM

HP Recommended
Product: Spectre x360 15-ch055na
Operating System: Microsoft Windows 10 (64-bit)

Hello, I’m having a problem upgrading my Spectre to the new windows 10 October update. 

The machine will install the update but when it restarts and begins to configure the update it hangs on the hp logo with the spinning dots. 

 

I have tried installing the update using Microsoft’s media creation tool, the windows update program and I’ve also tried doing a clean install but it always gets stuck in the same place. 

 

I removed the m.2 ssd and put it into my desktop pc which installed the update without a problem but when I put the ssd back into the laptop it freezes again.

 

Any help/advice with this will be greatly appreciated 🙂

35 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2019 12:47 PM

HP Recommended

I can testify to the fact that the new F.25 BIOS fixes the problem.  After flashing the BIOS, I used the Media Creation Tool to update and my HP Spectre is a happy lappy.  Running great on 1809.  Thank you, HP for making it happen.

HP Spectre x360 convertible - 15t-ch000 CTO, product 2FW62AV. Intel (Kaby Lake H) i7-8705G (3.1 - 4.1 GHz, 8MB Cache, 4 Core, + Radeon RX Vega M GL Graphics (4GB GDDR)16 GB DDRS-2400 SDRAM , 1 TB PCIe NVMe M.2 SSD (Toshiba), 15.6 4K IPS, Intel 802.11b/g/n/ac (2x2) Wi-Fi and Bluetooth 4.2 Combo. Windows 10 Pro

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206 REPLIES 206

‎10-03-2018 12:24 PM

HP Recommended

I'm having the same issue.  Try Windows Update 1809, freeze during reboot with HP logo and spinning dots.  Then I try updating with Windows 10 Installation media and still freeze during reboot.

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‎10-03-2018 12:29 PM - edited ‎10-03-2018 12:30 PM

HP Recommended

Same error here.  I have even gone so far as to do a clean install using the media creation tool. Right after it reboots the hp logo comes up and the spinning dots begin, then grind to a halt and it locks up.  Have left it for over an hour.  Eventually it blue screens and reboots.   Rinse and repeat. 

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‎10-03-2018 01:52 PM

HP Recommended

I have the same problem. After reboot spinning dots are frozen. HP Spectre 15-ch004ng German OS.

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‎10-03-2018 05:42 PM - edited ‎10-04-2018 04:04 AM

HP Recommended

Same problem on ch-003. Updated BIOS (why haven't it updated via support app?!) - nothing changed. Also tried clean install. No luck

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‎10-03-2018 06:10 PM

HP Recommended

Same here with a HP Spectre x360 15-CH070 German OS. Clean-install didn't help either. Think it's the BIOS. HP should solve this problem!

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‎10-03-2018 07:23 PM

HP Recommended

I chatted with HP tech support and he was no help.  Ask me to resolve it with Microsoft.  Everyone please contact HP support so they would realize this is an issue and need to be resolved ASAP.

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‎10-03-2018 09:07 PM

HP Recommended

Typical.  HP is all about pointing at someone else.  I don't care who's problem it is, I can't fix it wirhout both HP and MS.  Stop telling us to do something and get off your butts and YOU fix it with Microsoft.  This error started in Windows Insider, 7-8 builds ago.  It's not like HP and MS were blindsided.  

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‎10-04-2018 08:41 AM

HP Recommended

Having talked to support, they told me to wait until the update shows in windows update, then it will work, he couldn't give me a time scale when it will be available, but hopefully soon. https://www.zdnet.com/article/windows-10-october-update-problems-wiped-docs-plus-intel-driver-warnin...

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‎10-04-2018 09:24 AM

HP Recommended

Same Problem as everyone else. 

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