HP Spectre Convertible x360 won't power on

[sunbourne]

Hello,

Our Spectre laptop won't power on.  While plugged in, there is a slowly blinking white light next to the charging port.   I have seen various videos and instructions saying to remove the battery (which would require unscrewing the back panel) and try starting the laptop without the battery in it but I am fearful it will erase all the data that is on the laptop.  

Any suggestions are appreciated.  This laptop is only a couple years old and has run great up until now.

Thanks.

[praveenbv]

Hi@sunbourne,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[sunbourne]

Thank you.  I will try these.  Before I do, will these steps erase any files or data on the laptop?

[praveenbv]

@sunbourne

Let me know if you need any other assistance and I'd be happy to help 🙂 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[sunbourne]

Hello, I am just asking if performing the suggested steps on this thread will or will not delete personal data/files/info?  I would like to know before I do it.  thanks!

[praveenbv]

@sunbourne,

NO, it will not delete any personal data.