HP Spectre X360 sparking and smoking from charging port

[mistari]

My laptop has suddenly started sparking & smoking from the charging port. The battery had swollen so I replaced the battery & it is still sparking. My AC Adapter caught on fire & filled the room with smoke. I replaced the adapter as well and the computer gets hot very fast & the fan doesnt turn on. Help me!

[WAWood]

@mistari 

Like nearly everyone else here, you claim the laptop is running Win11 -- which would only be the case if this was brand new (a few months old, at most).  So, is it a new one, or is it older and it is really running Win10?  The difference is important.

Also, how old is it -- as that is important, too.

We can proceed when you provide the information.
Thanks

[mistari]

@WAWood

I updated it to Windows 11 when it first came out. No problems with it whatsoever. I've had the laptop about 2 years.

[Dilip_18]

@mistari

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Fan issues with the HP Spectre Notebook and also PC gets hot. It could be a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!