HP Spectre x360 - 15-df0013dx BIOS F.32 Rev.A Upgrade

[RK111]

I just upgraded from BIOS F.31 to BIOS F.32 Rev.A.  During the upgrade, I had an external monitor plugged into my USB C port and HDMI port.  I thought it was strange that during the upgrade for one part it showed on the monitor connected to the USB C port.  After the upgrade, USB C port has completely stopped working.  it does not matter what I plug into the USB C port ( USB drive, video adapter, network adapter),  nothing works.  The Thunderbolt and USB A and HDMI ports all still work.

I ran a diagnostic on the port via the boot options and it reports that the port is not working even though it was working fine just prior and during the BIOS upgrade.  I tried installing the BIOS upgrade again (this time with nothing attached) and tried various ways to rollback the BIOS but it is not allowing the rollback.  

Anyone else seeing this issue with the BIOS F.32 Rev.A update?   Any way to rollback the BIOS to F.31?  Thanks!

[Riddle_Decipher]

@RK111 Welcome to HP Community!

It's possible the BIOS update was interrupted, the same could have corrupted the installation causing this issue,

I suggest using the steps mentioned in this link to resolve the issue: Click here

Once done, please click here to obtain instructions on how to update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[RK111]

Thank you for the reply.  As I mentioned in my original post, I already tried rolling back the BIOS upgrade using the same information that you provided.  it does not allow BIOS to be rolled back to prior version even with creating BIOS recovery drive using the prior BIOS version.  Please let me know if there are specific steps that will allow reinstalling F.32 or recovering back version F.31.  Thank you.

[RK111]

Since I was not able to recover back to the prior BIOS of F.31, I tried doing a recovery to current BIOS F.32.  After completing the recover to current BIOS F.32, the same results with the USB C port not functional but all of the other ports are.

Is there a bug in this BIOS version for this laptop model?

[KrazyToad]

@RK111

Thanks for keeping us posted

At this point I would request you to contact HP Support for further assistance

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[RK111]

Has anyone else had any issues with the BIOS F.32 Rev.A upgrade on HP Spectre x360 - 15-df0013dx?

[KrazyToad]

@RK111

There doesn't seem to be any known issue with the BIOS F32 Rev A. But since your Notebook BIOS has been corrupted, you need to send it for repair to HP

Thank you

[RK111]

I recently sent the laptop in for a repair.  I can not be without it again.  I am looking for resolutions that I can perform with out sending in the unit.

[KrazyToad]

@RK111

I understand your concerns and frustration

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you

[RK111]

Thank you for your help on this.  I will be on the look out for their email.