• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

System Model HP Spectre x360 Convertibe 13-ae0xx

System Type x64-based PC

System SKU 3KL87PA#ABG

 

Exactly the same issues with the touchpad/trackpad. Very erratic and occasionally unresponsive touchpad which makes the touchpad almost unusable. This has been the case from day one. Carried out all the tests recommended above but none solved the problems. I also have now disabled 'taps' which had improved the performance of the touchpad but it's still a bit flakey.

 

It's obvious from reading all the comments posted on various web forums about the poor performance of the touchpad on this laptop that the touchpad is actually not fit for purpose. A big disappointment for such an expensive machine.

 

1 REPLY 1
HP Recommended

@TrevorD1
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.