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‎10-21-2022 11:56 AM - edited ‎10-22-2022 05:05 AM

HP Recommended

Same outcome as before. It seems to work up to a point but eventually the screen issue reappears. I did a factory reset so it wasn’t connected to the internet at any point

 

Initial steps are fine. It asks for the supplemental USB from HP which I skip.
66117C27-2F79-4ECF-BCE2-688514CE6733.jpeg

 Then continue after the recovery preparation is complete. At this stage it says to have no external devices plugged in, so I removed the USB.

48DB720D-FA74-4313-9DD7-8EBAD1531EFC.jpeg

 Initial steps seem fine.

845793D2-C570-4E19-9D8F-532941B68D49.jpeg

 The start of the software installation is fine.

CF2D6924-7609-4E15-BC6C-AF2963C255DD.jpeg

 Then after one of the restarts, the screen issue reappears all the way until Cortana starts prompting for the setup.

150FF18E-6D8D-4515-B2D6-44CB9074BF6C.jpeg

 

Any idea what could be causing this?

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