HP Spectre x360 shuts off as soon as it's unplugged

[viv23]

Today, my laptop turned off as soon as I unplugged its charger. Before now, I have been able to unplug it without any issue, but now it turns off every time. The laptop seems to work fine when plugged in, and the battery is always at 100%.

I know this question has been asked a lot, but I've tried most of what the answers have suggested. I tested both the AC adapter and battery via HP Support and the HP PC Hardware Diagnostic Windows programs. The AC adapter passed its component test, but both programs said that the battery needed to be calibrated. I can't manually calibrate the battery since the laptop cannot function while unplugged. I've also tried uninstalling the batter via device manager, but that didn't help.

Any help would be greatly appreciated.

[TEJ1602]

@viv23, Welcome to HP Support Community!

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

HP Notebook PCs - Using and Testing the AC Power Adapter

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[viv23]

Thank you so much for taking the time to respond!

1 - Unfortunately, uninstalling and reinstalling the "Microsoft ACPI-Compliant Control Method Battery" did not work. I could not remove my battery; my HP Spectre requires a special screwdriver to remove it, one I do not have. I clicked "Search automatically for updated driver software," but there were no new updates.

2 - I updated my laptop using Windows Updates and HP Support Assistant Updates. My laptop now has the most recent updates, but this did not fix my battery issue either.

3 - I checked out the "Battery Does not Power Notebook or Hold a Charge" page. I am using the AC adapter that came with my laptop. According to the UEFI Hardware Diagnostic tests, my AC adapter is working fine (it passed). The article suggests removing the battery to troubleshoot it, but I cannot do this due to the reason stated above.

4 - Finally,  I ran the battery component test using the F2 key during restart. It passed. After the test, I was given the option to calibrate the battery, but it eventually stated that my laptop did not have the ability to do so.

I could just replace the battery, but if all the tests being run claim there's nothing wrong with it, I fear this could be a deeper issue.

[TEJ1602]

@viv23

I appreciate your efforts, please reach out to the HP Support in your region for further assistance.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!