HP Stream 11 wont reset

[Cillastream]

Please help..i did a system reset on my hp stream 11. It did not work. I get the message "there was a problem reseting you pc no changes are made" now every time i turn it on it wont go past the hp logo screen..screen goes black and goes back to hp logo..loopy loop. Iv tryed a hard reset..didnt work. Are there any solutions to this problem? Laptop is a year old

Cheers

[Chimney_83]

Greetings @Cillastream, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your Stream notebook. Happy to help. 

Have you run a diagnostics on your computer?

Recommend you to run a diagnostics on the computer by tapping F2 or ESC on startup, click here for assistance. 

If the test passes, try to boot the computer to recovery manager by tapping F11 on startup.

Perform a recovery and check if is resolves the issue. Click here for assistance. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Cillastream]

Hi..thanks for you reply..i had allteady dont the above...all passed. My problem is the latop fails to reset. And still will not go past hp logo screen on startup

[Chimney_83]

Thanks for the reply, boot the computer to BIOS by tapping F10 on startup and reset the BIOS to defaults, save the changes and exit. 

If the issue persists, please use the recovery kit created by you to reinstall the operating system.

If you do not have the recovery kit. Please contact our phone support for further assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Cillastream]

Thank you..did f10 on startup but can see the option in menu to set bio to default..can you help me locate

[Cillastream]

*cant see...

[Jeet_singh]

Hi @Cillastream,

Thanks for replying,

I appreciate your time and efforts, As I understand you are unable to perform Bios defaults on your HP notebook. Don't worry, I'll guide you through from here.

1. Turn off the computer.

2. Plug the notebook into a power source using the power adapter.

3. Tapp the Esc key until you see the startup Menu

4. On the startup, Menu go ahead and click on F10 for Bios Setup Utility

5. On the Setup Utility, you would have Main, Security, System configuration and Exit

6. Click on Exit and from the drop down click on Load Setup Defaults - Click on Yes

7. Once again click on Exit and then click on Exit save changes and click on Yes to restart the PC.

Alternatively, on the Bios screen you can press F5 key to Load setup defaults and then Press F10 key to save the changes and exit now. 

Please follow the steps suggested in the previous post. Let me know how this goes for further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Mwas1]

My daughter is having the same problem and we have tried all the steps above and it's not working

[sandytechy20]

@Mwas1

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that HP Stream 11 notebook do not reset. I would like to help you resolve this issue. 

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.