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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: HP Stream Completely Unresponsive

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08-14-2019 08:26 AM
I bought this HP stream last year and used it a handful of times. Recently, I turned it on but the screen is black. There is a power light (white) on the side. I tried plugging it in to my tv with an hdmi cable - nothing. I sent it to a computer repair shop and they said the battery was ok but they couldn't figure out what was wrong. Any suggestion? I feel like I wasted my money.
08-16-2019 05:48 PM
@HeleneMit Welcome to HP Community!
Here's what you need to do, to identify the issue and resolve it accordingly:
- check if it works fine on an alternate/external monitor.
- If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
- For more steps: click here
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Riddle_Decipher
I am an HP Employee
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08-18-2019 03:04 AM
Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.
Have a great day!
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Asmita
I am an HP Employee