HP Stream Completely Unresponsive

[HeleneMit]

I bought this HP stream last year and used it a handful of times. Recently, I turned it on but the screen is black. There is a power light (white) on the side. I tried plugging it in to my tv with an hdmi cable - nothing. I sent it to a computer repair shop and they said the battery was ok but they couldn't figure out what was wrong. Any suggestion? I feel like I wasted my money.

[Riddle_Decipher]

@HeleneMit Welcome to HP Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

• check if it works fine on an alternate/external monitor.
  • If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery  and then, Run the System Diagnostics tests.
  • For more steps: click here

Keep us posted,

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[HeleneMit]

Thank you for replying, but as I mentioned in my description of the issue, connecting to an alternate monitor did not work. I just tried again for good measure- no sign of life.

[asmita6658]

@HeleneMit

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

Have a great day! 

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