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HeleneMit Honor Student
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HP Stream Completely Unresponsive

Stream

I bought this HP stream last year and used it a handful of times. Recently, I turned it on but the screen is black. There is a power light (white) on the side. I tried plugging it in to my tv with an hdmi cable - nothing. I sent it to a computer repair shop and they said the battery was ok but they couldn't figure out what was wrong. Any suggestion? I feel like I wasted my money.

 

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HP Support Agent
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HP Stream Completely Unresponsive

@HeleneMit Welcome to HP Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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HeleneMit Honor Student
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Thank you for replying, but as I mentioned in my description of the issue, connecting to an alternate monitor did not work. I just tried again for good measure- no sign of life.

 

 

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@HeleneMit

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
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