HP Stream Won't Let Me Reset or Run Diagnostics

[rmcd1983]

I am wanting to sell my laptop. When I tried to perform a factory reset, it told me that I needed to have more space (there was literally nothing extra on the computer except for factory installed items and Windows/HP updates), so I deleted those.

Once I finally had enough space, it would take me about 3/4 of the way through the reset, then tell me that it was unsuccessful and nothing was changed.

I looked at some support topics that suggested running diagnostics (by pressing an F button during start-up). However, no matter what I press...ESC, F, etc., nothing will pull up the diagnostic screen.

Please help!

[banhien]

@rmcd1983 

Your machine ONLY has 32GB of eMMC storage. Machine won't have enough room to do its work. Please try

    https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...

You may have to do this many times each year depending on how often you have to reset/update your machine

Regards.