05-19-2020 01:24 PM - edited 05-19-2020 02:02 PM
***URGENT PLEASE HELP**
First of all, I want to say that this computer has been dead for 3 years due to a lost charger. I just finally bought a new charger for this laptop.
At first, my problem was that it would plug in but not hold a charge. So I went throught the steps that included deleting my battery. It said that the battery should reinstall itself. But once I restarted the computer, I got an error code saying CMOS CHECKSUM INVALID. I clicked enter to reboot, but now all I have is a blackscreen.
The only key that works is F1, and F10. which say "system information" and "BIOS setup options". I cannot do anything else from there. Even if I unplug and turn it off. Now I get a black screen and thats it.
I am literally crying because Im just trying to get an old laptop to work for once. It died once in 2016 and never turned on. Now that I have a new charger ITS STILL NOT WORKING
Please help I will be crying until someone does.
Solved! Go to Solution.
05-29-2020 03:55 PM
@MadelonM98 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, I hope you weren't serious about crying! and here's all you need to do, resolve the issue:
Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
Turn off the notebook.
Plug the notebook into a power source using the power adapter.
With the notebook off, press and hold the Windows logo key and the B key at the same time.
On some notebook models, it might be necessary to press and hold the Windows logo key and the V key.
While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
I am an HP Employee
05-29-2020 04:39 PM
Unfortunately I did cry. A lot. And I did what you said to do. Unfortunately it never worked. I got into contact with HP specialist, and not even they could add anything else for me to do. We could only guess it was a bad motherboard. In the end I ended up selling it to a place that buys computers/laptops and found out officially that the motherboard was bad.
05-29-2020 06:12 PM
@MadelonM98 I'm sorry you had to go through that, that said, if you wish to get the computer repaired/replaced via HP, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee