Create an account on the HP Community to personalize your profile and ask a question
09-02-2015 04:58 PM - last edited on 09-02-2015 05:31 PM by danny-r
I recently upgraded from Windows 7 Professional (which came with my HP Pavillion) to WIndow 10 (64-bit). I am having probelms with HP Support Assistant -- tells me that the .msi file is missing. I have tried to uninstall, reinstall, and it keeps telling me the .msi file is missing and i get Error 1639, Error 1714 and Error 1603. I have TRIED all the blogs and tips and NOTHING works. Please help and send me the patch or link to the fix at [Personal Information Removed].
Solved! Go to Solution.
09-03-2015 01:37 AM
Have you tried this?
Start in Safe Mode. While in Safe Mode please make sure that the HP Support Assistant is fully uninstalled, then restart and resinstall.
****Please mark Accept As Solution if it solves your problem****
09-04-2015 02:38 AM
Download and install the new version of HP Support Assistant, SoftPaq sp71727 at: ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71727.exe
This version run on Windows 10.
When installing it, it will remove previous versions of HP Support Assistant.
09-10-2015 04:39 AM
Your solution was AWESOME! It worked and now I just installed it successfully! Thank you, thank you, thank you! I'm running it now. I know this isn't my question as I have another out there -- but can you help me sync my Ipaq X4240 to the desktop in Windows 10? I did hear from HP and they don't have a solution yet but many of us need a fix! Maybe you can create one for us??? :smileyhappy:::smileyhappy:
09-13-2015 06:46 PM
I had to restore my computer to a previous point and now the solution doesn't work. Still getting something about the HP Support.msi file. I uninstalled the old HP Support Assistant with the Revouninstaller. Now I can't reinstall from the link provided. Please assist again.
09-15-2015 09:02 PM
I've tried that and everything else I can think of and I'm still having problems. At my wits end now as I don't have the HP Support Assitant anymore and just unintalled HP Support Framework Installation. Still tells me when I run the sp71727 even from the SWSetup folder -- install -- that the HP Support Assistant.msi file can't be found.