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‎02-18-2017 11:14 AM

HP Recommended
Product: HP Envy x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

The HP Support Assistant keeps telling me to update Notebook System BIOs. I have done it 3 times, it keeps telling me I need to update. What am I doing wrong? I clicked on the button, it ran through the program, did the auto shutdown. The next time I got on HP Support said I needed to update the same thing. Again. What is wrong?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2017 01:54 AM

HP Recommended
Hi,


Don't update BIOS using HP support assistant.
It is a glitchy software. You can download BIOS directly from you support page.

http://support.hp.com/in-en/document/c00042629

Download latest HP SA from here: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...


Regards

Visruth

View solution in original post

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3 REPLIES 3

‎02-19-2017 01:54 AM

HP Recommended
Hi,


Don't update BIOS using HP support assistant.
It is a glitchy software. You can download BIOS directly from you support page.

http://support.hp.com/in-en/document/c00042629

Download latest HP SA from here: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...


Regards

Visruth
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‎02-19-2017 02:02 PM

HP Recommended

 

Thank you so much for the help!!! It worked. Now, when I have a problem, I know I can get hold the you Assistants. Visruth you are great.

 

Myra Shelton

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‎02-19-2017 02:04 PM

HP Recommended


You're very welcome!

All the best 🙂

Was this reply helpful? Yes No
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