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‎08-18-2024 06:03 AM - edited ‎08-18-2024 06:45 AM

HP Recommended
Product: HP EliteBook x360 1040 G7 Notebook PC (8WA65AV)

My laptop was running all good. Today, when I started my laptop, it displayed a blue screen showing, "Your device has run into an error and needs to restart". This error showed multiple times and the device restarted every time and I was not able to fix it. Then I tried the following things

1. I restarted the laptop and pressed the f10 key continuously and then I went into the BIOS section and reset to custom settings(I'm not sure about the exact option but it was custom or something)

2. I reset my PC

After resetting my PC, on startup, I'm having this error with a white screen "HP Sure Start detected an unauthorized intrusion to the HP runtime fireware executing out of main memory. This could be an indication of an attempted attack on runtime firmware executing from main memory. The repeated occurrence of this problem indicates a security concern that should not be ignored. See the HP Sure Start events in the Windows Event Log for more details about each HP Sure Start event.

For more information please visit http://www.hp.com/go/techcenter/startup

[520]"

 

Now when I restart my computer again, but again gives the error that your device has run into an error and needs to restart and then the laptop restarts. 

 

What should I do to resolve this issue. I have the HP Elitebook x360 1040G7 Notebook PC.

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