HP Victus 15 fa1025nl - Kernel-Power 41 when resuming from sleep/power on

[Samuele95]

Hello HP community,

just bought a brand new HP Victus 15 fa1025nl. First days not issuing any problem at all.

After upgrading BIOS (as suggested by HP Support Assistant) I start noticing an almost sistematic problem when I turn on my laptop after a normal shutdown or after turning it into sleep mode.

PC starts booting, but instantly restarts by itslef durnig boot phase.

From Windows Event Viewer I can see the problem as "Kernel-Power ID 41".

As you can see, this issue isn't so sporadic.

Here the details of one of this events:

Nome registro: System
Origine:       Microsoft-Windows-Kernel-Power
Data:          18/12/2023 17:29:14
ID evento:     41
Categoria attività:(63)
Livello:       Critico
Parole chiave: (70368744177664),(2)
Utente:        SYSTEM
Computer:      Samuele-HP
Descrizione:
Riavvio del sistema senza un regolare arresto. Questo errore può essere causato da un'interruzione, un arresto anomalo o un'interruzione dell'alimentazione imprevista del sistema.
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>9</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2023-12-18T16:29:14.6757838Z" />
    <EventRecordID>9603</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Samuele-HP</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">6</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">3221225684</Data>
    <Data Name="Checkpoint">144</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">26</Data>
    <Data Name="CsEntryScenarioInstanceId">71</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">1</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">71</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    <Data Name="LidReliability">false</Data>
    <Data Name="InputSuppressionState">0</Data>
    <Data Name="PowerButtonSuppressionState">0</Data>
    <Data Name="LidState">1</Data>
  </EventData>
</Event>

After researching online possible solutions, I tried to perfom those operations:

• Updated all drivers/software from HP Support Assistant and Windows Update
• Reset CMOS as suggested here
• Searched issues with "hp hardware diagnostics uefi" (both from HP PC Hardware Diagnostics Windows 2.4.0.0 and from a bootable USB stick with hp hardware diagnostics uefi installed inside)
• tryed to downgrade bios to previous version with the bootable USB stick prepared by the specific HP tool
  • this step fails because every time I perform the downgrade (succesfully), after the first startup windows shows me a pending software installation and, after the first restart (without USB plugged-in), it starts a new bios update reinstalling the newer version. this is a very odd behavior in my opinion.

My PC specs:

OS Name	Microsoft Windows 11 Home
Version	10.0.22621 build 22621
System Model	Victus by HP Gaming Laptop 15-fa1xxx
System SKU	8F8X0EA#ABZ
Processor	13th Gen Intel(R) Core(TM) i7-13700H, 2400 Mhz, 14 core, 20 logic processors
BIOS Version/Date	AMI F.13, 29/08/2023
SMBIOS Version	3.5

Version I tried for downgrade: F.02 Rev.A

Can someone help me solving this issue before choosing to activate the warranty?

Or at least understand why I can't install and maintain the older version of the bios.

Thanks in advance for any help

[Raj_05]

Hi @Samuele95,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support