HP Victus Gaming Laptop-r0xxx Drivers are incorrect on website

[Johna9425]

PLEASE READ WHOLE THING BEFPORE REPLYING!!!

So I just bought this HP Victus at my local Costco. I really like the laptop, the speakers I was surprised with their loudness. But I opened myHP to tune them to my liking. And there was a "width" slider. Which confused me at first, but after turning it all the way up I noticed it changed the sound. At first I assumed that the slider was changing the volume speakers in the grill next to the screen. But there isn't a lot of room there for speakers. 

After a day of having it. the myHP app had changed and the slider now would only show up for a split second along with the Bass and Treble sliders. So I went ahead and updated all of the software through windows store to maybe fix the issue. And that did nothing to fix the sliders appearing and disappearing, but now all the ads on the home page are working. 

Since updating the myHP software didn't fix it. I used to myHP software to find the support page for my laptop so I could update the drivers. I used the drivers scanning tool and it said 18 drivers were out of date. So I went to update them, after clicking the download button, only one downloaded. The touchpad interface driver that was the first one on the list. So I went ahead and clicked on it and ran the installation. It got the the screen after the Terms and Conditions to start the install, I clicked next, and nothing happened. So I restarted my computer and scanned for the drivers again. It said I was still missing 18 drivers, so the installation did not work. But this time chrome asked and let me download all the drivers. So I ran each and everyone of them. All of them did the same thing except for the BIOS Update. 

The BIOS Update however had to download the updating application which said that it was the wrong bios for my system.

So the drivers on the support page of your own website are wrong. Which should be removed. After a couple days of research and playing with the laptop. I discovered HP Support Assistant, and buried underneath a bunch of other support pages there is a driver scanning tool. So I scanned the laptop with that, and it says I am up to date. 

IN CONCLUSION:

The laptop works fine, and the drivers are up to date. But HP needs to fix their support website to have the correct drivers on it. Otherwise these laptops are gonna have very high-yields. People don't buy laptops for their drivers to be wrong/ out of date and have the software break. And when they try to update it it's a different driver entirely. So in the mean time remove the support page with the wrong drivers until it has the correct drivers. And maybe link users to HP Support Assistant when they go to the drivers page on the website and show them where the drivers scanning tool is. Otherwise continue to expect those high-yields.

[Johna9425]

This was a repost because HP emailed me saying they took the other one down because of the photos. But turns out they just took the photos out and so I replaced them. Original post can be found HERE