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‎06-18-2025 11:48 AM

HP Recommended

the new update I downloaded keeps turning my laptop on and off. The keyboard lights come one, the screen lights up with the hp wolf security logo, stays on for a couple of seconds and then all lights shut off. It’s stuck in this “restart” cycle. And has been for the passed hour. 

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1 REPLY 1

‎06-19-2025 01:36 PM

HP Recommended

@Robertonomonpia, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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