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‎08-28-2017 01:15 AM

HP Recommended
Product: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Following a recent Windows 10 update, evrey time the PC starts up it comes up with a message saying that the app can't run on this PC. The app is the HP accelerometer. It says that it doesn't work on this version of Windows.

Any help would be appreciated thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2017 02:59 AM

HP Recommended

Your welcome Chris.

 

Let me know if you need any further help.

 

All the best,

David

 

 

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Please click on accept as solution if answered your question

View solution in original post

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5 REPLIES 5

‎08-28-2017 01:50 AM

HP Recommended

Hi,

 

Go to control panel adn programs and features and uninstall HP 3D driveguard.

 

Next download and install this driver(siftware).

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Pavilion-15-Notebook-PC-series/1086215...

 

Hope it helps,

David

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‎08-29-2017 02:26 AM

HP Recommended

Hi David

 

This worked! I uninstalled the app then installed the version you porvided the link to.

 

Thanks for your help!

 

Chris

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‎08-29-2017 02:59 AM

HP Recommended

Your welcome Chris.

 

Let me know if you need any further help.

 

All the best,

David

 

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎11-26-2017 06:26 PM

HP Recommended

8/2017 Posted download fix does not solve the problem with 11/26/17 version of Wondows 10.

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‎11-27-2017 12:08 AM

HP Recommended

Hi,

 

Please take a look at this HP support page and follow the guide to fix the problem:

 

https://support.hp.com/gb-en/document/c05841987

 

Hope it helps,

David

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