HP computer boots into bios setup utility when power or restarted it,

[Rolanz]

HP computer boots into bios setup utility when power or restarted it, it only goes to windows after I exit the bios utility,

[ub6424]

Hello @Rolanz 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[Rolanz]

this is the page

[Rolanz]

OS Name Microsoft windows 10 pro

Version 10.0.19044 build 19044

System SKU system 2bag3ea#

BIOS Version/Date 3.2

these are the deatils

[ub6424]

Hello @Rolanz 

---

@Rolanz wrote:

HP computer boots into bios setup utility when power or restarted it, it only goes to windows after I exit the bios utility,

---

(1) Log in to windows

(2) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A

1.0 MB

Mar 26, 2021

Download

Intel Dynamic Tuning Driver

8.7.10201.13396 Rev.A

6.8 MB

Mar 26, 2021

Download

Intel Management Engine Interface (MEI) Driver

2023.15.0.1249 Rev.A

17.4 MB

Mar 26, 2021

Download

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A

42.7 MB

Jun 12, 2020

Download

(3) Shutdown

(4) Disconnect Charger

(5) Press and hold <power> button for 30 seconds

(6) Connect Charger

(7) Start notebook

(8) Please report your results

[Rolanz]

thank you let me download i will let you know