HP laptop Start-Up Test - Hard Disk Short DST Failed

[weizheng23]

hi i understand the meaning of

"HP laptop Start-Up Test - Hard Disk Short DST Failed"

as i have looked up on the internet for the diagnose.

However what i wanted to ask is, is there a way to factory reset the computer and keeping my personal files for one more time through the means of enabling to get hold to the computer start screen with the  .There are some important information i needed to backup once again before repairing the computer using the warranty.

My display turn blank after turning on the notebook. Is there a way to factory reset while keeping my personal files intact?

[GBL84 · Accepted solution]

Hello weizheng23,

You have to first try backing up data and then do Factory Reset if required. If not factory rest will erase all the data on the HDD.

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee

[mahemac]

Hi,

          You wont be able to do factory reset on the unit, since you are looking to back up the data which is already stored in the Hard disk drive. You can try connecting this Hard disk drive to a working laptop and if this shows in the another unit, then you can copy the data onto another unit or external HDD. 

Even HP gives an option to backup the data from the faulty Hard disk drive during service (Which you have to check during the service) and if they are unable to retrive, then they will refund the charges for data backup process.

[weizheng23]

This post is also accepted as solution 😃

[elsheikh118]

Thanks

[Ange20la]

How much will it be if i don't have warranty