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- Re: HP laptop issue

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03-06-2025 09:08 PM
HELP!! I have an HP laptop and it was running kind of slow. So I did a factory reset on it today, and now it's showing a blue screen that says "Your computer ran into a problem and needs to restart. We'll restart it for you". But it keeps restarting constantly. I googled that and did what it told me to, but it's still doing the same thing. Please help me fix this!!!
03-10-2025 08:43 AM - edited 03-10-2025 08:43 AM
Hi @KimberS1, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP laptop is stuck in a boot loop after the factory reset. This usually happens due to a corrupted reset process, missing system files, or hardware issues. Let's try some troubleshooting steps to fix it:
Force Shutdown & Restart
- Hold the power button for about 10 seconds until the laptop turns off.
- Wait a few seconds, then turn it back on.
If it still loops, move to next step.
Boot into Advanced Startup
Since your system is stuck in a loop, try forcing Windows Recovery Mode:
- Turn off the laptop by holding the power button.
- Turn it back on and as soon as the HP logo appears, turn it off again.
- Repeat 3-4 times until you see "Preparing Automatic Repair".
- When you reach the Recovery screen, select Advanced options.
Use Startup Repair
- From Advanced options, go to Troubleshoot → Advanced options → Startup Repair.
- Select your Windows user account and enter your password if prompted.
- Let Windows attempt to repair itself.
If Startup Repair fails, go to the next step.
Boot into Safe Mode
- From the Advanced options menu, go to Startup Settings.
- Click Restart and, when the options appear, press 4 or F4 to boot into Safe Mode.
- If it starts successfully, try:
- Running Disk Cleanup (cleanmgr in the search bar).
- Uninstalling any recent updates (Go to Settings > Update & Security > View Update History > Uninstall Updates).
- Running "sfc /scannow" in Command Prompt (Admin) to repair system files.
If Safe Mode does not work, proceed to next step.
System Restore
- From Advanced options, select System Restore.
- Choose a restore point before you did the factory reset.
- Let Windows restore your system.
If you don’t have a restore point or it fails, go to the next step.
Reinstall Windows Using a USB Drive
If nothing works, you may need to reinstall Windows:
- Create a Windows 10/11 USB Installation Media:
- Use another working PC and download the Windows Media Creation Tool from Microsoft.
- Follow the instructions to create a bootable USB drive.
- Boot from USB:
- Insert the USB into your laptop.
- Turn it on and press F9 (or Esc + F9) to access the Boot Menu.
- Select the USB drive and press Enter.
- Reinstall Windows by selecting "Custom Install" and deleting the corrupted partitions.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support