HP notebook Serial Number CND5398NZ1 Product Number POU71EA#ABU Good afternoon I have checked my B

[Grar]

Product Number POU71EA#ABU

Good afternoon I have checked my Battery status many times over the last month and again just now, some times with the mains HP notebook 

Product Number POU71EA#ABU

Good afternoon I have checked my Battery status many times over the last month and again just now, some times with the mains power switched on and some times disconnected each time the result has been that the primary battery is OK, my problem is that when unplugged the computer will shut down after about 10 to 20 minuets please can you give me a cause and how to resolve this problem

This may be of help serial number 442588, design voltage 14600mv   cell voltage 1:4038mv, 2:4062mv, 3:4015, and 4:4102mv Status 40CO

Thank you Graham

power switched on and some times disconnected each time the result has been that the primary battery is OK, my problem is that when unplugged the computer will shut down after about 10 to 20 minuets please can you give me a cause and how to resolve this problem

This may be of help serial number 442588, design voltage 14600mv   cell voltage 1:4038mv, 2:4062mv, 3:4015, and 4:4102mv Status 40CO

Thank you Graham

[Dragon-Fur]

@Grar 

Product introduced August / September 2015

Is this the original battery that came with the notebook?

If yes, it is very likely time to replace the battery.

If you have not done so, you may Test the battery and the AC Adapter.

Run Component Tests – How to

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

More than most people ever want to know about their battery is included in this excellent article.

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

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Much Less likely to help an original battery that is failing.. easy to do and takes only a couple of minutes...

Microsoft ACPI Compliant Control Driver

NOTE:  Symptoms might show up after Microsoft Updates has run on the computer.

Method – Reload the Driver

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10

Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

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Parts and (super easy) Replacement Procedure

HP Notebook PC (Intel) HP 250 G4 Notebook PC HP 256 G4 Notebook PC - Maintenance and Service Guide

Battery

Description                                                               Spare part number

-cell, 41-Whr, 2.8-Ah Li-ion battery                     807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery                  807956-001

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Find / Check for parts at PartSurfer / HP Parts Store

PartSurfer might be able to tell you exactly which parts came with your computer.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-ac152sa (ENERGY STAR) 

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