HP pavilion laptop screen goes black

[Tracey_c]

The laptop screen will go black. Mouse click, touch pad, or keyboard will not wake it up.  I have to hit the power button once then once again.  It will then go to the password screen and opens up to what I was working on. 

Numerous calls with hp support trying different things over the phone such as changing sleep settings and bios reset didn’t help.  I had to send it to hp for repairs.  

Just received it back but guess what.....not fixed.   

What hat can I do?

[Jeet_singh]

@Tracey_c,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.  I see from your post that the system isn't waking up from sleep mode,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you install any recent Windows or Bios updates that could have caused this issue?

When was the last time it worked without these issues?

Did you perform a system restore to an earlier working date?

While you respond to that, Please follow the below steps to resolve your concern: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That'll help us and others see that we've got the answers!

Good Luck