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‎02-12-2017 12:30 PM

HP Recommended

Hi,

My pavillion Notebook keeps turning off on it's own if the charger isn't plugged in, even though the battery is full. (it won't do it straight away).
Then after that i try turn it on but it won't power on unless the charger has been plugged in. The only way to stop it going off is if i keep the charger plugged in.

It's only recently started doing it.

I was thinking it could be either a faulty battery or over heating. But surely if it's over heating it would go off even if the chager was in.

I'm tempted to get  a new battery but don't want to just incase that isn't the fault?

Hoping someone more knowledgable can help?

Many Thanks
David Weeks

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2017 11:39 PM

HP Recommended
Hi David,


You're welcome.

Replacing battery with a new one preferably HP battery part specific for your model, would be the solution to this issue in my opinion.


Regards

Visruth

View solution in original post

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4 REPLIES 4

‎02-12-2017 01:03 PM

HP Recommended
Hi David,


Definitely is the battery in this case.

What is the age of this laptop/battery?

Can you do HP battery test from HP support assistant software?


Regards

Visruth
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‎02-12-2017 01:04 PM

HP Recommended

Hi,

 

Please let us know what is it and what is its Operating system. Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
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‎02-12-2017 03:35 PM

HP Recommended
Thanks for the reply. Visruth. The laptop/battery is about 14 months old.

I did the test after i posted this question and it did fail. Although i did it more than once and the others passed. Strange, i'm sticking with the fail.

Regards
David
Was this reply helpful? Yes No

‎02-12-2017 11:39 PM

HP Recommended
Hi David,


You're welcome.

Replacing battery with a new one preferably HP battery part specific for your model, would be the solution to this issue in my opinion.


Regards

Visruth
Was this reply helpful? Yes No
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