HP pavillion notebook randomly shuts down

[Jeff80]

My HP Pavillion Notebook recently has been shutting off randomly while im using it. What is this and how do i fix it?

Thanks

- Jeff

[A4Apollo]

Hi! @Jeff80, Thanks for stopping by the HP Support Forums!

I understand your laptop keeps shutting down randomly while working on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with a different battery or adapter?

Does the laptop shutdown when you are in BIOS?

As you mentioned your laptop keeps shutting down randomly while working on your PC.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Try the steps recommended below.

1. Use Windows shortcut keys Win + PauseBreak to open the System window.

2. Select Advanced system settings from the left column and the System Properties will pop up.

3. Choose Advanced tab and click on the button Settings in the Startup and Recovery section.

4. Disable Automatically restart under System Failure, and then click OK.

1. Right-click on the Start menu and select Power Options. You can also access to this by right click on the battery icon in the taskbar if you are using a laptop.

2. Click on the Change plan settings beside the current plan the PC is using.

3. Click on the Change advanced power settings.

4. Navigate to and expand the Processor power management.

5. Expand the Minimum processor state and set the values lower than 100%. And then click OK.

6. Modify the Put the computer to sleep setting when using power or battery. Set the time value between 1 minute and 5 hours.

7. Save the changes and reboot.

If the laptop is not restarting in BIOS try updating the BIOS and chipset drivers on your PC using the link below.

Link to update the BIOS.

Also, update the chipset drivers using this link.

You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are working fine.

Refer this article to know more information about running system diagnostics on your PC.

If the hard drive diagnostics test passes on your PC.  Try performing a recovery using the recovery discs.

If you don't have a set of recovery discs. Please contact HP support and order a set of recovery discs.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

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