• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP probook 450 G5
Microsoft Windows 10 (64-bit)

HP probook 450 G5 bitlocker problem after april update windows10 !!
I have a problem:
After April 10 update windows 10 I could not log in to windows and after restart windows I ran a table with a message:
Bitlocker Encryption Restore

1. I didn't know when encrypting a new laptop, the encryption feature was automatically set up and I didn't make any backup password.
I have no recovery password and I also have no backup on microsoft account.
 
I have blocked the two hard drives that were in the laptop and I can't get the data.

Is there any way to get to my hardware data ????
I did some photos where some data and I don't know if it can help me.

I have:
Numerical password
External Key
TPM



Thank you for your answers

1 REPLY 1
HP Recommended

Hello @Tinkotn 

 

Thank you for posting !

 

The Community has a TKB article about missing or unknown Bitlocker key -> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Bitlocker-recovery-key-unknown-or-missing/ta-...

You may want to give it a try

 

If you do not have access to the Bitlocker recovery key, I am afraid there will be no official way to access the data stored on the drives. If there was a way, this would have been a major issue for Microsoft not being able to guarantee the security of their customers.

 

Consider in future that any back ups should be done on external media store in a different place/location - not close to the original data.

 

 

Best regards,

IT_WinSec

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.