• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-21-2021 10:10 AM - last edited on ‎02-21-2021 12:18 PM by Retired

HP Recommended
Product: E4S19UA Envy TouchSmart m7
Operating System: Microsoft Windows 10 (64-bit)

224F7256-4D25-4BF9-94EE-FCF744467013.jpeg

 will hp provide the software I need to recover?

1 REPLY 1

‎02-21-2021 12:40 PM - edited ‎02-21-2021 12:41 PM

HP Recommended

Hi:

 

Since your PC is over 5 years old, HP no longer sells recovery media for it.

 

If you want to reinstall Windows 10, you can make your own installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

If you want to purchase the original operating system, Windows 8, recovery media for your notebook, this 3rd party vendor has a recover kit for sale...

 

Computer Surgeons - Windows 8 64-bit Recovery Kit 730336-002 For HP ENVY TouchSmart Notebook PC Mode...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.