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HP reset gone wrong HELP!

HP Recommended
I have no clue hp notebook

Hi all- so my daughter was given a go notebook (I assume it’s a notebook) not sure what type it’s all numbers on the back- so we tried to do a master reset as it was running very slow, something happened and now when turned on it just shows a black screen, then the hp logo and just repeats this- I have tried to do the F11 thing but it’s saying the password for the administrator is incorrect? Please help as my daughter needs it for school- really want to avoid taking it in to a shop as they might charge a lot for something I could possibly do myself- I would like to wipe the administrator off and start a fresh- again thanks for your time and any help much appreciated- also could someone tell me how to see what type of hp notebook it is- took battery off but all numbers- haven’t got a clue!!! 
Thanks all 🙂

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Message 2 of 2
Flag Post
HP Recommended

Hey GemB 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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