minh2166 Student
Student
1 0 0 0
Message 1 of 7
3,645
Flag Post
HP Recommended

HP support assistant is stuck on downloading and updates definition

HP OMEN Notebook
Microsoft Windows 10 (64-bit)

I need help fixing this issue:

The problem is its connected to the HP servers but for some reason it stops at "downloading messages and updates definition". Ive tried uninstalling and reinstalling it, then rebooting my laptop but it still doesnt work.

hpp.png

6 REPLIES 6
Dean Dean
Dean
8375 8231 665 3008
Message 2 of 7
3,616
Flag Post
HP Recommended

HP support assistant is stuck on downloading and updates definition

Hello,

 

Thank you for posting in the HP Support forum. Welcome !

 

Can you please ensure you download the latest version available from this web site >> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

Do you some 3rd party filtering software like security software , firewall, etc. I have seen similar issues and the animations that HPSA shows are not always correct. It may appear on one step but truth is that if it is blocked by something (e.g. firewall or some other network issue), it will still show some animations but nothing will happen.

 

Some workaround I can offer is another method to update your drivers:

- you can check for driver's update from HP site

or

- in Windows 10 important driver updates and other updates are installed automatically via Windows Update. You can use this method or the one from Device Manager. More info can be found here > > > http://support.hp.com/us-en/document/c03330139


**** Please, click on the button below to mark this post as an ACCEPTED SOLUTION if it helped you
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or give LIKE
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
Reply
0 Kudos
MHAET Student
Student
1 1 0 0
Message 3 of 7
3,568
Flag Post
HP Recommended

HP support assistant is stuck on downloading and updates definition

I tried all the solutions listed and nothing is working. It's still stalled and I cannot update.

Reply
0 Kudos
Dean Dean
Dean
8375 8231 665 3008
Message 4 of 7
3,559
Flag Post
HP Recommended

HP support assistant is stuck on downloading and updates definition

Hello @MHAET

 

Thank you for posting. Welcome!

 

It is important to post your full product model (HP model) and the product number.

 

It would be nice if you post step by step what exactly you tried and where it failed (if failed).

 

Here are few tips:

- please ensure you uninstall all HP Support Assistant and Support framefork related software.

You can try the free version of Geek Uninstaller software >> http://geekuninstaller.com/download

- restart your computer

- can you please ensure you download the latest version available from this web site >> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 

- try to disable/uninstall all 3rd party network filtering or security apps

 

HP Support Assistant may be very good and handy application but is not mandatory to use. You can simply uninstall it and not use it. Some workaround I can offer is another method to update your drivers:

- you can check for driver's update from HP site

or

- in Windows 10 important driver updates and other updates are installed automatically via Windows Update. You can use this method or the one from Device Manager. More info can be found here > > > http://support.hp.com/us-en/document/c03330139

 

 

Hope this helps. If you face difficulties, please let me know.

If still nothing helps, you can contact HP Support directly to see if they can offer you some other suggestions >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 


**** Please, click on the button below to mark this post as an ACCEPTED SOLUTION if it helped you
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or give LIKE
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
Reply
0 Kudos
Intern
Intern
34 23 4 7
Message 5 of 7
3,539
Flag Post
HP Recommended

HP support assistant is stuck on downloading and updates definition

I have the same issue on both my HP Elitebook 8470p / Elitepad 1000 G2 since last week.

I tried all the above sugested steps, and still not working.

Maybe there is some problem with the HP Server.

Reply
0 Kudos
Intern
Intern
34 23 4 7
Message 6 of 7
3,462
Flag Post
HP Recommended

HP support assistant is stuck on downloading and updates definition

This issue was fixed with today's update for HP Support Assistant v 8.3.50.9

Reply
0 Kudos
Intern
Intern
45 39 0 4
Message 7 of 7
2,899
Flag Post
HP Recommended

HP support assistant is stuck on downloading and updates definition

This problem is happening again today. Trying to deploy a new Powerbook and it's been stuck at the "Downloading messages and updates definition" for about an hour. I assume it's a HP server problem as there was never a resolution posted above and it worked last week.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation