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taylorsmithma11 Student
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HP touch screen laptop not powering on and cap locks blinking

HP 15-bs1xx touch intel core i5- 8th gen
Microsoft Windows 10 (32-bit)

I went to power on my laptop after a few days and when i went to power on the screen will not come one but the caps lock light is blinking. The sequence of blinking is 3 times. When i start the computer there is no hardware/motor sound like its starting up. It will not power on all i get is the blinking. I refered to the blinking chart and it says that 3 times is the memory module.  I took the laptop apart and moved around the memory modules just for nothing to happen. What should my next step be? 

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Message 2 of 2
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HP touch screen laptop not powering on and cap locks blinking

@taylorsmithma11,

 

Welcome to the HP Support Community!

 

Did you try booting the computer without the memory module? If no, then try and check whether you are getting any display on the computer.

 

Meanwhile, I recommend you contact support to check the available service options for your computer.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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