• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Notebook
Microsoft Windows 8.1 (64-bit)

Received phone call from HP support (presumeably since I did not not initiate the call) telling me that HP updates for my computer are not happening and the caller would like to correct the problem. The caller told me that they would need to review the event manager to correct the issue.  In the HP support assistant there is a list of programs that have not updated for several months.   

 

There may be a problem, I have not not seen any error messages and would like to learn what I need to do to identify and correct the problem.  HP updates have not happened for months.  I just clicked on the HP event manager, one of the listed applications that failed, checked the box and manually updated it so I know updates can happen that way.  They are not happening automatically.

 

What needs to be checked to identify and help resolve the update probem?

How do I identify a program or event that may be preventing the HP updates?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Please forget this and if they call back again, simply hang up and DO NOT allow them to access to your computer. That is a scam, trying to look into your wallet.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

Please forget this and if they call back again, simply hang up and DO NOT allow them to access to your computer. That is a scam, trying to look into your wallet.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.