HP windows 10 problem

[Applejacks44]

So I was resetting my laptop factory and got inpatient because I needed to use it. I shut down my laptop and turned it back on but now I’m in a loop that tells me to pick an operating system and my only two options are volume 4. If anybody knows how to fix this problem please respond ASAP thank you.

[WAWood]

@Applejacks44 

Somehow, the Factory Reset has taken on the value of an Urban Legend that is a Miracle Cure for any ailing PC. Not only does it rarely fix the PC, if there is an underlying hardware issue with the PC, it will make matters WORSE by leaving the PC in an unusable state.

Even if there is NOT an underlying hardware issue, the reset puts Windows back to where it was weeks or months ago -- and this will then automatically launch hours or days of Windows Udpates that will bring your PC to a grinding halt, driving the processor up to 100% and the disk utilization to 100% as well. Both of these do NOTHING to speed up the PC.

The HP Factory Reset function relies critically on the contents of the Recovery partition being intact. If those contents get corrupted, which can happen either due to hard drive failing or due to Win10 Upgrade from an older OS, the reset simply will not work -- and will TRASH the PC in the process.

At this point, there is no quick or simple fix.  You would have to reinstall it from scratch and will most likely lose everything in the process. You charging into this reset and then being impatient has basically trashed your PC!

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205