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Message 1 of 2
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Flag Post

HP2000 Notebook does not finish windows updates and reboots. Cannot get to desktop to run the windo

HP Recommended
HP2000
Microsoft Windows 8.1 (32-bit)

HP2000 Notebook try’s to install Windows Updates and fails at 13%, then reboots and starts reloading Windows updates.  Now has message “Failure configuring Windows updates.  Reverting Changes.  Do not turn off your computer..”. Seems to be caught in a loop

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Lon1,

 

I reviewed your post and I understand that the computer is stuck in a Windows update loop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you force shut down the computer by pressing and holding the power button and then wait for a minute and turn on the computer and check.

 

If you continue facing the issue, then perform a system restore on the computer back to the date when everything was working fine on the computer.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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