HPSoftwareFramework.msi Failing To Complete

[steevcoco]

Periodically, windows installer --- msiexec.exe is running, and trying to launch the file HPSoftwareFramework.msi that is located in my local Temp folder in AppData, and under HPDIAGS. The command line is:

msiexec.exe /q /i C:\Users\ME\AppData\Local\Temp\HPDIAGS\Installers\CASL\HPSoftwareFramework.msi

It is simply resulting in the window that is attached in the picture: it's a MSI "help" window --- the actual HPSoftwareFramework.msi file is never run.

[ub6424]

Hello @steevcoco 

Sorry to hear that you are having problems ... I would like to help you.

Open Windows explorer and check if file HPSoftwareFramework.msi exists

Check directory:

C:\Users\ME\AppData\Local\Temp\HPDIAGS\Installers\CASL

Please report your results

Kind regards

[steevcoco]

Hello!

Yes, it's there ... I thought about just running it directly; but I haven't done that. (I believe I could just double-click it to run it!)

[ub6424 · Accepted solution]

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@steevcoco wrote:

Hello!

Yes, it's there ... I thought about just running it directly; but I haven't done that. (I believe I could just double-click it to run it!)

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Yes you can. Give it a try.