Had to reset my laptop now it will not boot up have issues installing windows black screen shows hp

[Royyyyyy]

Had to reset my laptop now it will not boot up have issues installing windows black screen shows hp with cursor circling 

[VikramTheGreat]

Hi @Royyyyyy,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop displays a black screen with the HP logo and a spinning cursor after a reset, it may indicate an issue with the boot process or the Windows installation. Here are some troubleshooting steps to help resolve the problem:
 

Step 1: Perform a Hard Reset

1. Power Off the Laptop: Press and hold the power button until the laptop turns off completely.
2. Disconnect External Devices: Remove all external devices (e.g., USB drives, external hard drives) and disconnect any peripherals.
3. Disconnect Power Charger: Unplug the power charger from your laptop.
4. Remove Battery (if applicable): If your laptop has a removable battery, remove it.
5. Drain Remaining Power: Press and hold the power button for about 15 seconds to drain any residual power.
6. Reconnect Power: Reinsert the battery (if removed) and connect the power charger.
7. Power On the Laptop: Press the power button to turn on the laptop.

Step 2: Boot to Safe Mode

1. Turn Off the Laptop: Press the power button to turn it off.
2. Power Button and F8 Key: Turn on the laptop and immediately press the F8 key repeatedly until the Advanced Boot Options menu appears.
3. Select Safe Mode: Use the arrow keys to select Safe Mode and press Enter.
    

Step 3: Perform System Recovery

1. Access HP Recovery Manager: If Safe Mode does not work, you may need to perform a system recovery.
2. Press F11 at Startup: Turn on the laptop and immediately press the F11 key repeatedly until the Recovery Manager window appears.
3. Select System Recovery: Follow the on-screen instructions to restore your system using the HP Recovery Manager.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat