Hard Disk Error

[Ivan70]

The notebook doesnt' start anymore, there is an Hard Disk 1 Error, due to SHORT DST Failed , the failure id is the following: 9PKWSC-7RS93A-XD7WMG-60RM03

The serial number is [edit]

How can I solve it?

I haven't Windows restore disk.

Thanks

Regards 

[CherylG]

@Ivan70

The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

 Not one of the easier models to change drive. Maintenance & Service Guide is here:

https://support.hp.com/us-en/product/hp-15-ac000-notebook-pc-series/7771404/model/8587282/manuals?sk...

[Ivan70]

I'm not in Warranty so I have to Buy and rePlace With a new hd. But how to restore windows and setup The system? Thanks

[CherylG]

Your Windows 10 license key is embedded in BIOS and you can reinstall Windows without Recovery Discs. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Big advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
-------------------------------
When the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing it should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

This will not include the original software from HP but most of it can be installed from your Support page.

[Ivan70]

Many Thanks; it's clear now how to reinstall, unfortunately I'm getting the error 0x80070005-0xA001A and the flash drive is not created (perhaps because the USB is 8GB).  Tomorrow I'll try with a new USB drive (16GB) , in the meantime I'll buy a new Hard Disk for replacing.

Thanks

[CherylG · Accepted solution]

An 8gb flash drive sould work fine. Try disabling your anti-virus protection to see if it is blocking MCT from writing to flash drive. Or- download and Save the tool- then right click and choose run as administrator.