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‎10-13-2019 11:28 AM

HP Recommended
Product: HP Pavilion 17-ar050wm
Operating System: Microsoft Windows 10 (64-bit)

Whenever I start or restart my computer the follow comes up: "Hard Disk Error - Please run the Hard Disk Test in System Diagnostics. - Hard Disk 2 (3F2).

 

I have run all the test to include the extensive loop test and they all come back pass. How can I fix this issue? What might be the cause?

1 REPLY 1

‎10-13-2019 11:46 PM

HP Recommended

This problem is usually caused by misconfigured system files that create registry errors within operating system. Registry errors generally occur when new programs are installed over old ones without the old programs being completely uninstalled. This can cause registry pile-ups and error messages. Another potential cause of these error messages can come from malicious software such as adware, spyware, and viruses.

 

Unless the HP is incorrectly reporting a HDD failure, if you leave it on, it will just fail at some point 
time to make sure you have everything backed up.

 

You probably going to have to replace the hard drive and re-install windows and restore your data from a backup

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