• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-31-2020 09:22 AM

HP Recommended
Product: Hp spectre xt touchsmart
Operating System: Microsoft Windows 10 (64-bit)

My laptop is stuck on repairing the hard disk. 
I don’t know what to do with the following failure ID: 0GDX9W-6R8A9H-PXJ2WJ-60D603B54A64F0-B9C1-4D68-8412-F843D2DACE21.jpeg

 

please help. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2020 09:55 AM - edited ‎10-31-2020 09:56 AM

HP Recommended

Hi:

 

Below is the report generated by the failure code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0GDX9W-6R8A9H-PXJ2WJ-60D603OKXXXXXXXXXX10/31/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You will need to replace the drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c03572829

 

After you replace the drive, you can reinstall W10 for free as follows...

 

After you replace the drive, using another Windows PC, you can make bootable W10 installation media using the media creation tool from the link below.   You want to create the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page, although I don't see any listed for W10, so you may have to try the W8.1 drivers for any devices that W10 does not install.

 

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-xt-touchsmart-ultrabook-15-4000/5296019/...

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-31-2020 09:55 AM - edited ‎10-31-2020 09:56 AM

HP Recommended

Hi:

 

Below is the report generated by the failure code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0GDX9W-6R8A9H-PXJ2WJ-60D603OKXXXXXXXXXX10/31/20301StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You will need to replace the drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c03572829

 

After you replace the drive, you can reinstall W10 for free as follows...

 

After you replace the drive, using another Windows PC, you can make bootable W10 installation media using the media creation tool from the link below.   You want to create the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page, although I don't see any listed for W10, so you may have to try the W8.1 drivers for any devices that W10 does not install.

 

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-xt-touchsmart-ultrabook-15-4000/5296019/...

Was this reply helpful? Yes No

‎11-02-2020 01:51 AM

HP Recommended

Thank you very much Paul for taking the time to solve this.  
I really appreciate and I am very grateful. 
I will get started today.  
Thanks.  

Was this reply helpful? Yes No

‎11-02-2020 06:23 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.