Hard Disk Test Failed Hard Disk 1roduct QE24UA#ABA ID: GG8KHG-5R38GE-XD015F-69RR03

[Twi11iams78]

What do I need to fix this issue?

[CherylG · Accepted solution]

The hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail  SATA hard drive can be used. I believe this model uses a laptop/mobile hdd.

Just be sure to get one of at least equal capacity as the original in order to use Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

[IT_WinSec]

Hello @Twi11iams78

Welcome to the HP Support forum. Thank you for posting.

The code you have posted in the Subject line of your thread shows as checksum error. Additionallym this is HDD test that failed.

Since this is faulty HDD, you will probably not be able to recovery your files.

I am unable to locate your specific product based on this product number "QE24UA" - are you sure it is correct ?

Your options for fixing the issue:

1) If your computer is still under warranty, please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  Contact HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

2) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity. 

How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model.  If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

3) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So,

3.1 ) IF your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110

If there is no recovery media at HP, you can try to contact these 3rd parties

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

3.2) IF your computer did not originally come with Windows preinstalled but you later installed operating system on your own, you need to use the OS / Windows installation media and install Windows on your own.

Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.

[CherylG]

Since you have a CTO model your Product Number doesn't show me which specific model you have. There is an Envy and a Pavilion. Below are Maintenance Guides for both which show how to replace hard drive.

Envy All in One
http://h10032.www1.hp.com/ctg/Manual/c04858286
Pavilion All in One
http://h10032.www1.hp.com/ctg/Manual/c05158546