Hard Disk error

[Ilgiz]

System is not running, start to check hard disk this message is appeared

[IT_WinSec · Accepted solution]

Hello @Ilgiz

Welcome to the HP Support Community. Thank you for posting.

* There is an official TKB article on this matter here >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

You may want to check it out

I checked the screenshot and the error code you provided tells me that the hard disk drive (HDD) is about to fail.  Since this is faulty HDD/hardware component, you will probably not be able to access and recover your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

The code also tells me the warranty of the product has expired.

Here are your options on fixing the problem:

If your computer is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online from popular store, or from local PC retail store, or from HP parts store http://partsurfer.hp.com/

You need 2.5 inch - SATA HDD, with the very same size/capacity as the current one or bigger (smaller will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity.  I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

*** How to replace the faulty HDD with new HDD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. 

Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.