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‎08-14-2020 01:33 PM

HP Recommended
Product: HP Pavillion x360

Failure ID: 9LPL51-8B7A73-GXGK7G-608V03 what would the next step be

 

1 REPLY 1

‎08-14-2020 02:18 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means that the hard drive is about to fail or has failed and a new one needs to be installed, as well as reinstalling the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05219193

 

Your notebook should be supported by the HP cloud recovery tool.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC onto the replacement hard drive.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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