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- Hard Drive Test - Failure ID: GU5U7R-72F962-QFPJW1-61SR03
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07-17-2018 03:58 AM
I would kindly ask you for your help. I've run the hard drive test through F2. Here's the result: Failure ID: GU5U7R-72F962-QFPJW1-61SR03
Product ID: H5J82EA#BED
Does anyone know what this failure ID mean? Thank you very much!
Warmly, Barbara
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Accepted Solutions
07-17-2018 07:27 AM
Hi @barbara1111
after decoading the failure ID it say's failed 303, in that case you will need to replace your Hard drive with a new one and re-install windows,
you can do this by calling HP or by your own or in a computer repair shop near by your place
to contact HP you can follow the link
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
07-17-2018 07:27 AM
Hi @barbara1111
after decoading the failure ID it say's failed 303, in that case you will need to replace your Hard drive with a new one and re-install windows,
you can do this by calling HP or by your own or in a computer repair shop near by your place
to contact HP you can follow the link
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
07-17-2018 10:47 AM
Glad To Help!
Cheers!!
***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.
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